Field First Specialist (FFS) are frontline service professionals that field incoming communications via phone, email & social media from OPTAVIA Coaches. FFSs support our OPTAVIA Coaches by providing program and product information, resolving issues, managing OPTAVIA Coach business calls, and providing educational and informational data to drive new and continued business. FFSs are also responsible for managing a multitude of other service related tasks that vary through the monthly sales cycle as well as annually.
FFSs handle 40-60 contacts per day through OPTAVIA’s inbound sales and service telephone queues as well as outbound outreach and follow up to OPTAVIA Coaches. FFSs create the Ultimate Client Experience for our OPTAVIA Coaches by delivering service in a professional and caring manner while meeting productivity standards established by the department.
FFSs are trained to provide complex Client and OPTAVIA Coach support for OPTAVIA using multiple software systems. They must maintain a continuing knowledge base on products and services as well as OPTAVIA business processes and procedures, along with the ability to research issues through available tools and resources.