The Associate Application Support Engineer’s role is to analyze and validate the functionality of core Medifast system applications. The position will interface with key department stake holders, gather and compile user issues and communicate with development teams as part of the application support cycle. The Associate Application Support Engineer will also apply proven communication, analytical, and problem-solving skills to help support the development process, and to ensure that project deliverables are met according to standards. The Assoc. Application Support Engineer will be responsible for managing support requests for the Application Support Team entered into the IT Service Management system and provide reports on the activities of the Support Team under the direction of the IT Application Support Manager.