Medifast, Inc.

  • Corporate Nurse

    Job Location US-MD-Baltimore
    Job ID
    2019-3158
    Job Category
    Customer Service/Support
    Type
    Regular Full-Time
  • Overview

    The primary responsibility of the Corporate Nurse will be to monitor and analyze health complaints reported to the company by clients and coaches and to make recommendations for enhancing the safety of our products and programs.

    Responsibilities

    • Monitor, track and summarize health complaints reported to the company by clients and coaches. Coordinate cross-functional responses and ensure appropriate follow-up and documentation.
    • Follow up with individual clients or coaches when necessary to obtain additional information and/or make general health recommendations.
    • Work with Clinical Affairs personnel and medical consultants to review and evaluate individual cases as well as the aggregated data to assess for overall trends and identify areas of risk; may involve consulting medical experts and/or researching medical literature. Use information to evaluate possible courses of action and make recommendations that will enhance the safe use of products and programs. May include creating and implementing policies and training programs to improve customer safety.
    • Set agenda, organize, prepare meeting slides and documents, and lead medical review board quarterly meetings. Coordinate and track follow-up from these meetings.
    • Review health information in all consumer-facing documents (e.g., brochures, guides, websites). Contribute to and review internal talking points related to health and safety to ensure accuracy and consistency of the content. Ensure that disseminated health information falls within the bounds of health advice and does not constitute medical advice.
    • Manage database on health complaints, advise on software enhancements and generate reports that will be informative for health and safety.

     

    Qualifications

    • Currently licensed as a Registered Nurse in the state of Maryland and eligible for licensure by endorsement from various non-compact states.
    • At least 5 years professional nursing experience. Has worked with a variety of medical conditions, preferably including obesity and related co-morbidities, including diabetes. A background in risk management or clinical research and or nutrition a plus.
    • Possesses knowledge of medical and scientific terminology. Knowledge of adverse event classification and grading a plus.
    • Strong interpersonal and communication skills. Has a calming and empathetic manner that projects confidence and knowledge when interacting with coaches and clients over the phone. Must have the knowledge and confidence to handle these client calls effectively and efficiently.
    • Ability to work effectively in cross-functional teams involving medical, scientific and a variety of business functions.
    • Computer savvy and analytical in nature. Has experience managing databases and database software, generating reports and analyzing output.
    • Effective writing and editing skills involving both consumer-facing and technical documents.
    • Strong organizational and project management skills. Will see cases through to resolution and implement and manage cross-functional efforts to enhance safety.

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