Medifast, Inc.

  • Fraud Prevention Specialist

    Job Location US-MD-Baltimore
    Job ID
    2018-3040
    Job Category
    Accounting/Finance
    Type
    Regular Full-Time
  • Overview

    To identify, review, investigate, and resolve fraud activity and risks. Review transactional activities, respond to internal/external inquiries, and perform preliminary investigations. Detect, prevent, and mitigate potential fraudulent activity which may target clients’ personal identifiable information and financial assets. Provide recommendations to management for improvements and changes to current fraud detection systems, methods and policies.

    Responsibilities

    • Monitor client account transactions to identify fraudulent activity; take immediate corrective/protective action and/or escalate alerts/cases to management
    • Detect fraud trends and recommend preventive measures to management
    • Recommend to management if fraud detection policies and procedures should be changed to identify new fraudulent schemes arising from new products/services or fraud patterns
    • Conduct identity validation investigations and respond, research and follow-up to resolve inquiries in a timely manner
    • Support projects related to fraud detection, prevention or root cause analysis
    • Review data to substantiate/disqualify a chargeback, and escalate as needed to management
    • Involved in driving continuous process improvement to increase client and coach quality experiences; reduce losses; minimize financial risk and maintain high operational efficiency
    • Develops, recommends and documents adjustments to workflow to streamline processes
    • Prepare and maintain data for analysis and reference; prepare reports
    • Perform other duties as assigned

    Qualifications

    • Strong customer service skills
    • PC proficiency, including MS Outlook, Word, and Excel; experience with customer/member management system such as RedPrairie Contact Center or similar, experience with Microsoft Dynamics NAV/Safetech Fraud Management tools or similar.
    • 1-2 years’ experience in customer service operations in taking and processing orders.
    • Prefer Associates Degree or 2 years’ of college with a focus on business or a related subject
    • Attentiveness to detail, accuracy, and follow-through.
    • Ability to apply established policies, standards, and processes and suggest revisions.
    • Ability to work under strict deadlines.
    • Outstanding interpersonal skills. Ability to communicate with staff at all organizational levels. Strong personal integrity. Ability to achieve results in a complex environment.

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