Medifast, Inc.

  • Cash Reconciliation Specialist

    Job Location US-MD-Baltimore
    Job ID
    Job Category
    Regular Full-Time
  • Overview



    Imagine going to work every day knowing that you’re helping to change someone’s life for the better.  How would that make you feel?  If you answered… amazing, then a career at Medifast might be a perfect fit for you!

    We’re looking for talented, driven individuals who are looking to pursue a rewarding career in the health and wellness industry.  If you’re passionate about helping people, changing lives and making a difference, we encourage you to review our current opportunities and apply to be part of our team!

    The Accounts Receivable Specialist assists our internal customers in providing superior customer service to our external customers by completing accurate refunds to customers’ credit cards who have returned product, assisting in escalated customer service issues relating to accounting, reconciling the credit card transactions that have settled against what is being invoiced in ERP system, and managing the open receivables for customers. The Specialist is also responsible for Vendor Setup to maintain separation of duties within the Finance Team.


    Analyze returns daily day for accuracy; investigates and resolves any discrepancies. All returns must be cleared within three business days of release by MDC Returns department.
    Monitors mark for capture table errors on a daily basis, investigates and resolves any discrepancies.
    Manages/enters adjustments/analyzes chargebacks on a monthly basis and completes recourse documents by their due dates.
    Downloads reports, enters deposits, and reconciles ERP system to payment processing system daily. Investigates/corrects inaccurate transactions daily.
    Monthly enters AMEX fees by posting group.
    Analyzes total credit card fees to verify accuracy for the month.
    Analyzes and sends emails about Health Coach Kit Reports to Account Maintenance.
    Blocks customers with chargebacks daily.
    Analyzes customer receivables and returns including franchise accounts through daily monitoring and month-end analysis reporting; sends out daily invoices to doctors and other customers as well as monthly follow-up statements.
    Writes off customers with balances aged 60 days and over by analyzing, requesting approvals and adjusting.
    Sets up new AP vendors as requested, obtaining approved documentation as needed. Performs vendor changes on a regular basis.
    Enters new employees as new vendors as well as updates employee addresses in vendor cards in ERP system as directed from daily HR alerts.
    Verifies pricing and commission values. Assists in product launch status meetings.
    Enters the monthly AMEX fees for each posting group.
    Monitors and updates the CVENT transactions and new code events. Enters CVENT sales journals in ERP system.
    Weekly scans check deposits to bank, enter check deposits as well as ACH deposits in ERP system.
    Assists with internal, SOX and external audits responding to auditors’ requests.
    Responds to e-mail requests/inquiries within 24 hours of receipt including monitoring of Accounts Receivable Group mailbox.
    Any other tasks as assigned by management.


    • Associate’s Degree (or HS diploma plus 2 years of experience in accounting or data entry)
    • 0-2 years accounting experience.
    • Proficient in Microsoft Office, including Word, Excel, and Outlook
    • Good verbal and written communication
    • Ability to work as part of a team



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