The Business & Process Analyst manages client & coach satisfaction research, provides industry and consumer insights in multiple geographies; and assists with project & program management, process analysis, and corporate planning.
Develop & execute ongoing Client & Coach satisfaction research, including developing research plans, applying research best practices, creation and distribution of reports, coding of surveys, development & presentation of insights to key decision-makers, and managing external research vendors
Research industry and consumer trends in multiple geographies, including Asia; analyze and integrate them to generate insights and present to key decision makers
Manage projects, analyze project data, identify risks & issues through leading teams, creating and maintaining project plans and project tracking; and driving collaboration across functional groups and geographies, including Asia
Create and maintain business process designs; develop and execute annual process audits
Bachelor’s degree in the field of Business Administration, Finance, Marketing, Statistics, or Information Technology fields.
3+ years of experience in execution of business analysis projects and/or project management.
Working knowledge of market research & quantitative analysis methods
Proven ability to support the design, development, and/or implementation of projects.
Proven knowledge and capability to execute research and analysis projects and develop insights that drive business decisions
Experience working in a team-oriented, collaborative environment.
Excellent communication, interpersonal and presentation skills.
Excellent written and oral communication skills.
Proven ability to collaborate effectively with others and facilitate collaboration across an organization.
Strong customer service orientation.
Ability to explain business insights and technical information to a wide variety of technical and non-technical individuals in a clear and accurate manner.
Self-directed and works well under minimal direction. Highly self-motivated.
Strong knowledge of MS Excel and PowerPoint; working knowledge of MS Project or other scheduling tools.