Medifast, Inc.

Email/Chat Representative

US-MD-Baltimore
Job ID
2017-2840
Job Category
Customer Service/Support
Type
Regular Full-Time

Overview

Imagine going to work every day knowing that you’re helping to change someone’s life for the better.  How would that make you feel?  If you answered… amazing, then a career at Medifast might be a perfect fit for you!

 

We’re looking for talented, driven individuals who are looking to pursue a rewarding career in the health and wellness industry.  If you’re passionate about helping people, changing lives and making a difference, we encourage you to review our current opportunities and apply to be part of our team!

 

The Email/Chat Representative is a caring, enthusiastic, professional, organized individual that possesses advanced phone etiquette, and exceptional problem-solving and customer service skills. 

 

Bilingual candidates are strongly encouraged to apply.

 

Responsibilities

  • Fields a large volume of emails, web chats, survey responses, and calls from customers, clients, and OPTAVIATM Coaches.
  • Provides accurate (100% accuracy rate), timely, and professionally written responses to chats & emails within set guidelines.
  • Conducts appropriate research and provides timely and accurate resolution of customer, client, and OPTAVIATM Coach concerns, questions, and complaints.
  • Supports internal and external customers by entering orders, providing program and product information, handling referral credits, processing returns and exchanges, resolving issues, and other service related tasks and responsibilities.
  • Supports the Client Solutions Center with inbound/outbound calls as needed, during high volumes or peaks in calls.
  • Engages in social media interactions with customers, clients, and OPTAVIATM Coaches.

 

Qualifications

  • Bachelor’s Degree in Communications/English/Journalism preferred OR equivalent work experience.
  • Minimum 3 years of customer service experience (call center experience strongly preferred).
  • Ability to effectively communicate both verbally and in writing.
  • Must possess exceptional written (ex: spelling, grammar, punctuation) and oral communication skills. Must be willing to provide a writing sample, upon request.
  • Minimum of 1-2 years’ experience preferred with professional/work-related email and chat.
  • Demonstrated ability to handle conflict verbally and in written correspondence.
  • Must have the ability to multi-task and alternate between high volumes of channels (calls, emails, chats).
  • Strong PC skills with a working knowledge of Microsoft Office, including Outlook, Word, and Excel. Excellent keyboarding skills.
  • Must be flexible and possess the ability to adapt to a changing environment.
  • Ability to handle complex customer issues and de-escalate irate callers.

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