Medifast, Inc.

  • Email/Chat Customer Service Representative

    Job Location US-MD-Baltimore
    Job ID
    2017-2840
    Job Category
    Customer Service/Support
    Type
    Regular Full-Time
  • Overview

    Imagine going to work every day knowing that you’re helping to change someone’s life for the better.  How would that make you feel?  If you answered… amazing, then a career at Medifast might be a perfect fit for you!

     

    We’re looking for talented, driven individuals who are looking to pursue a rewarding career in the health and wellness industry.  If you’re passionate about helping people, changing lives and making a difference, we encourage you to review our current opportunities and apply to be part of our team!

     

    The Email/Chat Representative is a caring, enthusiastic, professional, organized individual that possesses advanced phone etiquette, and exceptional problem-solving and customer service skills. 

     

    Bilingual candidates are strongly encouraged to apply.

     

    Responsibilities

    • Fields a large volume of emails, web chats, survey responses, and calls from customers, clients, and OPTAVIATM Coaches.
    • Provides accurate (100% accuracy rate), timely, and professionally written responses to chats & emails within set guidelines.
    • Conducts appropriate research and provides timely and accurate resolution of customer, client, and OPTAVIATM Coach concerns, questions, and complaints.
    • Supports internal and external customers by entering orders, providing program and product information, handling referral credits, processing returns and exchanges, resolving issues, and other service related tasks and responsibilities.
    • Supports the Client Solutions Center with inbound/outbound calls as needed, during high volumes or peaks in calls.
    • Engages in social media interactions with customers, clients, and OPTAVIATM Coaches.

     

    Qualifications

    • Bachelor’s Degree in Communications/English/Journalism preferred OR equivalent work experience.
    • Minimum 3 years of customer service experience (call center experience strongly preferred).
    • Ability to effectively communicate both verbally and in writing.
    • Must possess exceptional written (ex: spelling, grammar, punctuation) and oral communication skills. Must be willing to provide a writing sample, upon request.
    • Minimum of 1-2 years’ experience preferred with professional/work-related email and chat.
    • Demonstrated ability to handle conflict verbally and in written correspondence.
    • Must have the ability to multi-task and alternate between high volumes of channels (calls, emails, chats).
    • Strong PC skills with a working knowledge of Microsoft Office, including Outlook, Word, and Excel. Excellent keyboarding skills.
    • Must be flexible and possess the ability to adapt to a changing environment.
    • Ability to handle complex customer issues and de-escalate irate callers.

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