Medifast, Inc.

Customer Service Representative

US-MD-Baltimore
Job ID
2017-2802
Job Category
Customer Service/Support
Type
Regular Full-Time

Overview

 

Are you that person who is known for impeccable service?  Do you love finding the solutions or solving a problem to take care of your customers?  At the end of the day, do you walk away proud that you went above and beyond for your customers where others don’t? If this sounds like you, PLEASE keep reading!

 

Our team of Customer Service Representatives creates the ultimate client experience by delivering service in a professional and caring manner.  Our Reps are also responsible for following up with clients to ensure we have created an excellent experience and assisted them in achieving their goals.

 

Customer Service Reps are frontline service professionals that field calls from clients.  Customer Service Reps support our clients by entering orders, providing program and product information, resolving issues, and other service related tasks. They handle 40-60 contacts per day in the company’s inbound sales and Client Solutions Center that receives over 1 million calls and emails per year.  Customer Service Reps create an ultimate client experience for our clients by delivering service in a professional and caring manner.  Customer Service Reps are qualified to provide general client support for Take Shape For Life ™ and Medifast Direct ™.

 

Bilingual (Spanish/English) candidates strongly encouraged to apply!

Responsibilities

  • Answer calls in a timely manner and provide an Ultimate Client Experience
  • Navigate customer service driven software applications.
  • Follow guidelines set by the Quality Assurance Program (calls or Email/Chat)
  • Manage quality assurance and control issues
  • Responsible for maintaining ongoing knowledge of products, policies and procedures of Company and Department.
  • Convey current promotions in order to effectively cross sell products and other services to clients based on individual needs.
  • Maintain a cohesive working environment.
  • Cross sell products based on customer’s needs.

 

Qualifications

  • High school diploma or GED required;
  • Minimum 0-2 years of customer service experience (call center experience preferred, but not required);
  • Must have strong PC skills with a working knowledge of Microsoft Office, including Outlook, Word, and Excel;
  • Must be flexible and possess the ability to adapt to a changing environment;
  • Must possess superior verbal and writing skills to effectively communicate with internal and external customers through phone and email;
  • Must have good research skills and effective utilization of available resources (ex: websites), in order to provide resolutions to Client discrepancies in a timely manner;
  • Ability to handle complex customer issues and de-escalate irate callers;
  • Ability to multi-task

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